Find your answers here!

Are your candles safe around pets and children?

No they are not! to prevent injuries, please keep all candles far out of reach of pets and children and do not leave them unattended.

What are some risks associated with buying your candles?

All candles come with risks, such as:
Burns and injuries from touching candle jars and flames.
Burnt material when the candle comes in contact with it.

Please be advised of the risks before buying any candles.

Where are your Candles made?

Our candles are made and stored in Edmonton, Alberta.

How long do your candles burn?

Our 5 oz candles burn between 25 - 40 hours.
Our 12 oz candles burn between 65 - 85 hours. Lighting only one or two wicks at a time increases this length.

Are your candles eco-friendly or sustainable?

Our candles are very eco-friendly and sustainable. Our wax is 100% soy and sourced locally, and our wicks are cedar wood. Please check our "About Us" page for more information on our dedication to sustainability.

How long does shipping take?

Shipping takes between 2 and 7 days. Due to unforeseen events, the delivery may take longer. If you did not receive your products within this time period, please contact us at cinderluxcandles@gmail.com and we will try our best to help.

Do you offer local delivery or pickup?

If you live within a short enough distance of our storage facilities, we offer a one-time delivery charge for the whole order. If you live outside of that radius, you will have to pay an additional shipping charge on each item bought.

Do you offer custom or seasonal scents?

We do! We often have a special, limited-time series for all major holidays with scents themed to them. In addition we may have limited-time series centering around a specific theme.

Are your fragrances safe / phthalate-free?

Yes, they are safe and phthalate-free! We carefully source our fragrances from a reputable provider who sells phthalate-free oils.

Couldn't find your answer?

We're here to help. If you couldn't find the answer you were looking for, please reach out to us directly. Our team is eager to assist you.